1. Introduction

JG Collective LLC ("JG Collective," "we," "us," or "our") is a full-service marketing agency headquartered in Utah. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website (thejgcollective.com), engage our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, submit a form, or engage our services, we may collect:

• Full name and professional title

• Business name and industry

• Email address and phone number

• Mailing address

• Information shared during client intake, discovery calls, or project onboarding

• Communications you send to us via email, web forms, or other channels

2.2 Information Collected Automatically

When you visit our website, we and our third-party partners may automatically collect:

• IP address and approximate geographic location

• Browser type, operating system, and device information

• Pages visited, time spent, and referring URLs

• Cookie identifiers and similar tracking technologies

• Interaction data such as clicks, scrolls, and session recordings

2.3 Social Media and Third-Party Data

When you interact with JG Collective through social media platforms (including but not limited to LinkedIn, Instagram, Facebook, TikTok, and X/Twitter), we may collect publicly available profile information, engagement data, and messages you send to our business accounts. We may also receive data from advertising platforms as part of managing paid media campaigns on behalf of clients.

2.4 Business Information

In the course of providing marketing services, we may collect business intelligence including company performance data, marketing metrics, brand assets, competitive positioning information, and other business details necessary to serve you effectively.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our marketing services

• To communicate with you about your project, account, or inquiries

• To send service-related emails, proposals, contracts, and invoices

• To analyze website traffic and optimize our web presence

• To run and manage advertising campaigns on behalf of clients

• To maintain our internal CRM and client records

• To comply with applicable law, regulations, and legal obligations

• To enforce our agreements and protect the rights, property, and safety of JG Collective and its clients

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects without your involvement.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as pixels, web beacons, and local storage) to enhance your experience, analyze usage, and support our marketing activities. The categories of cookies we use include:

• Essential cookies: Required for the website to function properly.

• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

• Marketing cookies: Used to measure the effectiveness of advertising campaigns.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

5. Third-Party Service Providers

We work with trusted third-party vendors who may access your information solely to perform services on our behalf. These include:

• HubSpot CRM: Contact and relationship management

• Wave: Invoicing and financial recordkeeping

• Google Analytics and Google Ads: Website analytics and advertising performance

• MailChimp: Email marketing communications

• Independent contractors: Individuals engaged by JG Collective to support client deliverables

Each third-party provider is contractually required to protect your information and may only use it for the specific purpose for which it was shared. We encourage you to review the privacy policies of these providers directly.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: As described in Section 5 above.

• Legal compliance: When required by law, court order, or governmental authority.

• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

• Protection of rights: When disclosure is necessary to protect the rights, property, or safety of JG Collective, our clients, or others.

• With your consent: For any other purpose with your explicit prior consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our client records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we dispose of it in a secure manner. Client project data is typically retained for a minimum of three (3) years following project completion.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include secure password practices, access controls on our internal tools, and use of reputable platforms with industry-standard security certifications.

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your own information, such as using strong passwords and not sharing sensitive data over unencrypted channels.

9. Your Privacy Rights

9.1 General Rights

Regardless of your location, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information, subject to legal limitations

• Opt out of marketing communications at any time

• Lodge a complaint with a relevant regulatory authority

9.2 California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including:

• The right to know what categories of personal information we collect and for what purposes

• The right to know whether your personal information is sold or disclosed, and to whom

• The right to opt out of the sale of your personal information (Note: JG Collective does not sell personal information)

• The right to non-discrimination for exercising your privacy rights

• The right to correct inaccurate personal information

• The right to limit use and disclosure of sensitive personal information

To exercise your California rights, please contact us using the information in Section 12. We will respond to verifiable consumer requests within 45 days as required by law.

9.3 Other State Privacy Laws

Various U.S. states have enacted or are enacting consumer privacy laws (including Utah's Consumer Privacy Act, Colorado Privacy Act, Virginia CDPA, and others). To the extent applicable, JG Collective honors the rights granted to residents under their applicable state law, including rights of access, correction, deletion, and portability. Please contact us to submit a request and identify your state of residence.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

JG Collective LLC

Email: jacky@thejgcollective.com

We aim to respond to all inquiries within five (5) business days.

This Privacy Policy was prepared for JG Collective LLC and is governed by the laws of the State of Utah.

Nothing in this document constitutes legal advice. Consult a licensed attorney for legal guidance specific to your situation.

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